Compliance. Convenience. Caring.
We are a premier leave of absence service provider that offers a comprehensive suite of best-in-class leave management. Our dedicated claim professionals will administer a customized program built on Compliance and Best Practice recommendations.
Five-Star Quality
We utilize a metrics driven approach focused on key performance indicators which allows us to deliver five-star quality to your program.
We value innovative use of technology and superior Case Specialists, to provide efficient ease of partnership, high scores in member experience, and unrivalled case outcomes.
We Maintain COMPLIANCE
Compliance with all State and Federal regulations
Monitoring of new legislation and client notification
Dedicated team of Claim Specialists and Account Management
Consistent claim processing to ensure fairness in claim management
State of the Art claim system provides a fully integrated Disability, Absence Management and ADAAA claims solution
Robust and intuitive claims platform is configured to review any and all eligible leave types and allow them to run concurrently
Automated workflows utilized to increase efficient and effective claims management and monitor for patterns of abuse
Automated tasks and correspondence for increased efficiencies
Tenured staff that can recommend best practices as well as recommendations for program improvement
We Deliver CONVENIENCE
Web Portal: 24/7 Availability, Custom Dashboards, Smartphone Accessible, Upload Documents Directly to Claim, Claim Status Notifications
Toll Free Call Center: 24/7 Availability
Dedicated Claims Team: Single Point of Contact, Expert Claims Management
Seamless Implementation: Dedicated Implementation Team, Defined Transition Plan, Weekly Status Meetings
Programs Tailored to Your Needs: Customized Workflows/Communication, Email Notification of New Legislation and Regulations, Cost Savings, Reduced Administrative Burden
Our Culture is Built Around CARING
Ability to Adapt to Your Employment Culture
Commitment to Excellence
Empathetic Claims Staff
Extension of Your Team
True Partnership