President & CEO

Mark Churella, Sr.

Executive Vice President & COO

Bruce Stubbs

Vice President of Operations

Ryan Churella

Michelle Hibbard
Vice President of Claims

Michelle Hibbard

Director of Client Services & Business Development

Robert Dewey, MBA

AJ Hale
Safety & Loss Prevention Manager

AJ Hale

Kelly Ridenour, AS
Operations Supervisor

Kelly Ridenour, AS

Sarah Stump
Claims Supervisor, Workers’ Compensation

Sarah Stump

Jodi Coe, CPCU, AIC, AIM
Claims Supervisor, Liability

Jodi Coe, CPCU, AIC, AIM

Heathery Wyatt
Claims Manager, Leave & Absence Management

Heather Wyatt, CPDM, CCMP

Jean Brenton
Director of Medical Bill Review

Jean Brenton

Marcelle Norgan
Utilization Review Manager

Marcelle Norgan

President & CEO

Mark Churella, Sr.

EXPERIENCE: Mark entered into the industry in 1984 as an insurance agent in the family owned agency of Financial Designs, Inc. which was founded by his father, Robert G. Churella, Sr. in 1970. Mark was appointed President and CEO of Financial Designs, Inc. in 1988. Under his leadership the FDI Group was established in 1990 to serve as the controlling entity of the growing number of companies. Today, there are nine affiliates thriving under the FDI Group umbrella which exemplifies his commitment of creative business development to bring the best solutions, the best people and the best service to the marketplace.

SPECIALTY: Mark oversees the strategic direction, development and implementation of the enterprise investment strategy and provides direction to leadership functions and business organizations to meet the enduring needs of our customers. Mark earned a B.A. degree from the University of Michigan in 1979 and is a licensed Property & Casualty, Life & Health Insurance Producer.

YEARS IN INDUSTRY: 36

JOB HIGHLIGHTS: Working alongside his late Father, Robert Churella, for 36 years.

PERSONAL INTEREST: Husband of 43 years | Father of 3 Sons & 3 Daughter In-Laws | 6 Grandchildren | Cycling & Mt Biking | Beat the Streets Detroit

Executive Vice President & COO

Bruce Stubbs

EXPERIENCE: Bruce began his career with The FDI Group of companies as Vice President of Sales in 2005. He led efforts in sales and business development and was an integral member in the financial planning, pricing, and cost management activities within the claims management companies. In 2006, Bruce was appointed to the position of Executive Vice President and Chief Operating Officer of AbsencePlus, CompOne, ManageAbility and Startech Software. He holds the same title for two additional FDI Group companies, MAI IME and Rizikon, which were both formed in 2015.

Prior to joining FDI Group, Bruce entered into the industry in 1988 as an Account Executive for a rehabilitation and vocational provider. He then took a role with a regional TPA as an Account Executive in 1991. During his fourteen years, he held a number of posts finishing his tenure as Vice President of Sales in 2005. His experience included Claims Administration, Managed Care Products, and Independent Adjusting Services in the P&C Insurance markets.

Bruce is a member of the Knights of Columbus and a veteran of the U.S. Armed Services having served as a Military Police Officer. He firmly believes that God, AA (staying sober 31 years), hard work and helping others was the Key to his success, stating “Faith will move mountains but it is a good Idea to bring a shovel while you wait!”

SPECIALTY: Bruce is responsible for ensuring that the appropriate people, processes and tools are in place to enable delivery of services and for building a culture of continuous improvement within the companies. He integrates work across the core operations and quality assurance operations, and coordinates with other functions including Information Technology, and Risk Management, to support business success and provide value to customers.

YEARS IN INDUSTRY: 32

JOB HIGHLIGHTS: Helping injured workers get back to work since 1989, assisting patients in their recovery from injuries, and growing a successful business while also inspiring others to grow professionally is very rewarding.

PERSONAL INTERESTS: Father of 3 | Family & Friends | Humanitarianism | Sobriety Volunteer | Golfing | Traveling | Riding Motorcycles | Boating

FAVORITE QUOTE | It is hard to fail, but it is worse never to have tried to succeed. – Theodore Roosevelt

Vice President of Operations

Ryan Churella

EXPERIENCE: Ryan started his career in 2010 as an Account Executive for CompOne Administrators. In his current role, he shares in the day-to-day oversight and support of AbsencePlus, CompOne, ManageAbility, MAI IME, Rizikon, and Startech business affiliates and focuses on specific growth enablers, including performance metrics, important strategic partnerships, and leadership initiatives. As a member of the leadership team, Ryan manages a number of organization-wide processes and activities, driving seamless strategies and execution across the enterprise.

SPECIALTY: Ryan is a member of The FDI Group executive board and has played a leadership role in the expansion of technology engagement and was instrumental in the successful implementation of numerous corporate initiatives to ensure stability and continuity of service to our customers. Ryan earned a B.A. degree from the University of Michigan and is a licensed Property & Casualty Insurance Producer.

YEARS IN INDUSTRY: 11

JOB HIGHLIGHTS: Ryan is passionate about building upon the company started by his Grandfather over 50 years ago. Being able to work alongside his Grandfather, Father and older Brother is something he will always cherish.

PERSONAL INTEREST: Husband | Father of 2 | Family | Golf | Northern Michigan | Waterskiing | Michigan Wrestling

FAVORITE QUOTE: He who is not courageous enough to take risks will accomplish nothing in life. – Muhammad Ali

Vice President of Claims

Michelle Hibbard

EXPERIENCE: Michelle started her career with The FDI Group of companies in 2010, joining the CompOne team as a claims specialist. In 2013, Michelle was appointed to the position of Claims Manager and later promoted to Vice President of Claims in 2016.

Joining the insurance industry in 1988 as a claim services data-entry clerk for Citizens Insurance, she had the intent to seek out a profession that would provide stability and afford opportunities for growth. She also worked at Gallagher-Basset as a Senior Claims Representative for six years. Throughout her tenure she has continued to learn various aspects of the insurance, sales and customer service industry.

Michelle attended Lansing Community College with studies in psychology and business. She is a licensed adjuster in the State of Michigan.

SPECIALTY: Michelle is responsible for directing and coordinating the activities of the Absence & Disability Program and P & C claims management teams while ensuring superior delivery of claims services and product to the client. In addition, she is responsible for oversight of continuing education requirements of the claims specialists and ensuring that staff members remain in compliance with regulatory and company standards.

As a licensed adjuster for the last 15 years, she has worked in all aspects of claims management; data entry, policy review, salvage/subrogation, designing a claims system, managing workers’ compensation within multiple states, and overseeing a wonderful group of claims professionals.

YEARS IN INDUSTRY: 32

JOB HIGHLIGHTS: The people! Working within the insurance industry provides you with never-ending opportunities to meet and work with new people. The industry also provides you growth and the ability to continue learning. Each day brings new information or a new challenge.  There is never a dull moment when working in this industry.

PERSONAL INTERESTS: Mom of 2 sons | Golf | Concerts | Camping | Tropical Vacations

FAVORITE QUOTE: Write it on your heart that every day is the best day in the year. – Ralph Waldo Emerson

Director of Client Services & Business Development

Robert Dewey, MBA

EXPERIENCE: In 2018, Rob joined the FDI Group and CompOne Administrators, attracted by the Family owned culture, and seeing the need to provide a customer friendly Service Partner for clients frustrated with being lost and forgotten by their TPA partners.

His career in insurance began as a College intern with the Accident Fund Insurance Company of America, was hired on as a Claim Adjuster while continuing his education.  The Accident Fund began a startup Alternative Risk Division, which included Self Insured and Assigned Risk claim services, and he was on the leadership team, overseeing the Claim Adjusting Teams and Account Management.

After successfully growing the Accident Fund TPA, he then moved to Citizens Insurance, and became head of Operations for Citizens Management (CMI), which at the time was the largest Michigan TPA and Excess Insurance Carrier. He oversaw the expansion into new lines and additional territories for CMI, where their success lead to the Sale to York Risk Services Group, a growing National TPA.

At York Risk Services Group, his role expanded to Vice President of Client Services over National Self Insured and Large Deductible clients. During this time, he consulted with National and Fortune 500 companies on Risk Management solutions to drive down their total cost of risk, and leading multiple Teams of Account Managers from Coast to Coast.

SPECIALTY: A licensed Property & Casualty Insurance Producer, with a Focus on Excess Insurance Markets while achieving an Associate in Claims (AIC) Insurance Designation. Holding an Executive MBA from the prestigious Eli Broad College of Business at Michigan State University. Having had the opportunity to be involved with Third Party Administration from Startup, to Large Regional, to National level services. He found that while the size and complexity of the client may differ, the needs and problems are similar.  It’s about delivering on promises made, and being a partner during all phases of the business cycle.

YEARS IN INDUSTRY: 21

JOB HIGHLIGHTS: The ability to deliver insurance solutions involves many schools of knowledge from areas of Law, Finance, Risk, Actuarial, to Software is an enjoyable experience.  This requires constant learning, solving new challenges, and innovation.

PERSONAL INTERESTS: Volunteer | Treasurer | Golf | Gardening | Collector of Literary Works

FAVORITE QUOTE: I find the harder I work, the more luck I seem to have. – Thomas Jefferson

Safety & Loss Prevention Manager

AJ Hale

EXPERIENCE: In 2018, Rob joined the FDI Group and CompOne Administrators, attracted by the Family owned culture, and seeing the need to provide a customer friendly Service Partner for clients frustrated with being lost and forgotten by their TPA partners.

His career in insurance began as a College intern with the Accident Fund Insurance Company of America, was hired on as a Claim Adjuster while continuing his education.  The Accident Fund began a startup Alternative Risk Division, which included Self Insured and Assigned Risk claim services, and he was on the leadership team, overseeing the Claim Adjusting Teams and Account Management.

After successfully growing the Accident Fund TPA, he then moved to Citizens Insurance, and became head of Operations for Citizens Management (CMI), which at the time was the largest Michigan TPA and Excess Insurance Carrier. He oversaw the expansion into new lines and additional territories for CMI, where their success lead to the Sale to York Risk Services Group, a growing National TPA.

At York Risk Services Group, his role expanded to Vice President of Client Services over National Self Insured and Large Deductible clients. During this time, he consulted with National and Fortune 500 companies on Risk Management solutions to drive down their total cost of risk, and leading multiple Teams of Account Managers from Coast to Coast.

SPECIALTY: A licensed Property & Casualty Insurance Producer, with a Focus on Excess Insurance Markets while achieving an Associate in Claims (AIC) Insurance Designation. Holding an Executive MBA from the prestigious Eli Broad College of Business at Michigan State University. Having had the opportunity to be involved with Third Party Administration from Startup, to Large Regional, to National level services. He found that while the size and complexity of the client may differ, the needs and problems are similar.  It’s about delivering on promises made, and being a partner during all phases of the business cycle.

YEARS IN INDUSTRY: 21

JOB HIGHLIGHTS: The ability to deliver insurance solutions involves many schools of knowledge from areas of Law, Finance, Risk, Actuarial, to Software is an enjoyable experience.  This requires constant learning, solving new challenges, and innovation.

PERSONAL INTERESTS: Volunteer | Treasurer | Golf | Gardening | Collector of Literary Works

FAVORITE QUOTE: I find the harder I work, the more luck I seem to have. – Thomas Jefferson

Operations Supervisor

Kelly Ridenour, AS

EXPERIENCE: Kelly has over 25 years of experience within the financial aspect of the insurance industry. She has enjoyed the past 18 years specifically in Workers’ Compensation, with 15 years in the TPA division. Kelly joined CompOne in 2010 as Operations Supervisor, where she enjoys coaching and motivating employees by providing opportunities that enhance strength, while also ensuring the quality control and integrity of each client checking account is of her utmost priority. As a graduate of Davenport University, she holds an Associates of Science Degree in Business Administration.

Her career began in 1993 as a Print Buyer, representing an internationally based insurance/financial planning organization; holding the responsibility of managing a purchasing budget of over 12 million dollars annually. In 2004, she joined the Workers’ Compensation line of insurance, continuing her experience within the financial field of business. Additionally, she also administered the Assigned Risk field of insurance.

SPECIALTY: Certified with a completion of the Workers’ Compensation Law Training Course through Michigan State University. Additionally, the liaison for the State of Michigan Assessments and SET invoicing, as the contact for State renewal reporting. Currently overseeing the integrity of multiple client loss-fund bank accounts, exceeding millions of dollars daily. She administers the process of obtaining funding for court-ordered agreements, client loss-fund reimbursements, as well as claim check issuance and disbursement.

YEARS IN INDUSTRY: 27

JOB HIGHLIGHTS: Being appointed the Ambassador Program Representative, coaching and mentoring newly hired team-members, as well as authored in-depth training plans and manuals for employee use was a treasured opportunity. Working with and assisting the growth of fellow team members has always been a great joy.

PERSONAL INTERESTS: Wife | Mom of 1 | Family & Friends | Boating | Travel

FAVORITE QUOTE: I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou

Claims Supervisor, Workers’ Compensation

Sarah Stump

EXPERIENCE: Sarah is currently the Claims Supervisor, overseeing the Workers’ Compensation team.  She has a wide-range of experience in managing and supervising daily Workers’ Compensation claims within a TPA environment. She has extensive claims experience working with schools, large municipalities, universities, health insurance, trucking and captive insurance programs. Sarah is passionate about training and mentoring claims adjusters. She continues to work hard, taking pride in her efforts every step of the way. Her longstanding career has provided her a chance to serve along some great people who continue to provide significant advice and guidance – including past supervisors, co-workers and attorneys.

SPECIALTY: Sarah is a Trustee on the Grand Rapids Adjusters board. Her expertise is in third party administration of Workers’ Compensation cases. She has managed claims in Michigan and Indiana, retaining active insurance licensure in both states.

YEARS IN INDUSTRY: 31

JOB HIGHLIGHTS: Building relationships. Meeting new people.

PERSONAL INTERESTS: Wife | Mom of 2 | Family & Friends | Golf | MSU Football/Basketball

FAVORITE QUOTE: The purpose of our lives is to be happy. – Dalai Lama

Claims Supervisor, Liability

Jodi Coe, CPCU, AIC, AIM

EXPERIENCE: Jodi has always had an interest in the medical field. After her freshman year at college, she decided against an additional 11 years of school and went into the business program.  After graduating, she landed her first job at a financial consulting company, doing cold calls, and hated it.  A friend of hers told her about a job opening at Auto-Owners Insurance, handling medical claims.  Thinking it was the best of both worlds, accessing her medical knowledge, while utilizing her business degree, she started in 2006 and has been handling Auto PIP claims ever since.

SPECIALTY: Catastrophic claims and litigated claims. She’s earned multiple designations including: CPCU, AIC, AIM, AIS, and INS. In addition, she’s completed the James Borin No-Fault course, the Farm Bureau claims specialist school, and participated in various ongoing learning opportunities.

YEARS IN INDUSTRY: 14

JOB HIGHLIGHTS: Making lifelong friends and mentors through this industry over the years.  You meet so many wonderful people and it’s such an amazing team. Auto PIP claims are never the same, which keeps it interesting, plus the investigation and litigation process that we handle daily. It’s exciting to see how the industry evolves given the current No-Fault statute changes.

PERSONAL INTERESTS: Wife | Mom of 4 | Family & Friends | Volleyball | Coaching | Travel

FAVORITE QUOTE: Either run the day or the day runs you. – Jim Rohn

Claims Manager, Leave & Absence Management

Heather Wyatt, CPDM, CCMP

EXPERIENCE: While her career began in healthcare, in 2000, she transitioned to the insurance industry; working at a regional Third-Party Administrator’s call center. Within a year, she was a medical-only adjuster handling self-insured workers’ compensation claims. She has managed a multi-state desk with both corporate and group clients and in 2005, transitioned to disability claim management. She has implemented and managed corporate and municipal short-term and long-term disability claims, became a team lead and worked her way up to a Senior Operations Manager. She has hired and managed a team to implement and provide integrated disability and leave of absence management for several large clients, joining AbsencePlus and CompOne as the Disability Claims Manager.

SPECIALTY: Certified Professional in Disability Management (CPDM) and Certified Case Management Professional (CCMP). Handling claims in disability/leave of absence management, workers’ compensation and integrated disability programs. She has implemented several absence and disability programs successfully.

YEARS IN INDUSTRY: 21

JOB HIGHLIGHTS: Being able to assist clients in building successful absence/disability programs is a joy. Our team is an extension of the employer, and providing the best possible customer experience to their employees is paramount.

PERSONAL INTERESTS: Wife | Mom of 3 | Family & Friends | Hallmark Movies | Crafting

FAVORITE QUOTE: Sometimes you just have to take the leap and build your wings on the way down. – Kobi Yamada

Director of Medical Bill Review

Jean Brenton

EXPERIENCE: Jean oversees the comprehensive analysis approach to bill review by leading our team of analysts to consistently achieve and exceed expectations in medical cost containment. With over 30 years in the insurance medical bill review and claims industry, Jean leads her team to put client satisfaction and cost containment first.

Before joining Manageability, Jean had various roles in Claims and Bill Review, as a Supervisor, Manager and a Business Analyst, where she specialized in Workers’ Compensation and Auto PIP claims. She has always been able to lead her teams to exceed production and quality goals.

SPECIALTY: Workers’ Compensation and Auto PIP Claims. By working with strategic partners and outside vendors to meet the business needs of her department, she trained, led, and implemented work flow improvements and medical bill review solutions that directly impact claims resolutions.

YEARS IN INDUSTRY: 30

JOB HIGHLIGHTS: Solving problems and getting results is so rewarding. This business is a very small world, so it’s nice running into people I have known for years!­

PERSONAL INTERESTS: Wife | Mom of 2 | Grandma | Family & Friends | Dogs

FAVORITE QUOTE: There’s no place like home. – Judy Garland

Utilization Review Manager

Marcelle Norgan

EXPERIENCE: Marci leads a strong team of nurses, focused on reviewing medical bills for proper coding practices with an emphasis on the level of service, appropriate treatment, and relatedness to the injuries reported. Marci has 18 years of nursing experience and offers a wealth of knowledge to our clients in the Workers’ Compensation and Auto PIP arenas.

Prior to joining ManageAbility, Marci was a Nurse Auditor for MedAudit Services for 10 years. She has extensive experience reviewing Auto PIP and Workers’ Compensation claims for aberrant billing practices utilizing CPT and HCPCS coding rules, NCCI edits, ODG and surgical coding guidelines as well as medical policy research. She also specialized in the composition of in-depth record review reports and comprehensive comparison spreadsheets when necessary.

SPECIALTY: Expertise in external auditing, with focus on Workers’ Compensation and Auto PIP.  As a registered nurse licensed in the state of Michigan, she holds a Certified Professional Coder (CPC) certification from the American Association of Professional Coders (AAPC) and is currently working on the Certified Professional Medical Auditor (CPMA) certification through AAPC as well. Additionally, Marci has been an active member of Michigan Association of Healthcare Auditors (MAHA) since 2007 and has served as the President of this non-profit organization since the spring of 2011.

YEARS IN INDUSTRY: 30

JOB HIGHLIGHTS: There are several aspects of this job to enjoy. Oftentimes reading complex medical records to determine relatedness and/or to create a detailed report for a litigated claim and researching modalities, therapies, and treatments is such a rewarding experience.

PERSONAL INTERESTS: Wife | Mom of 2 | Reading | Cooking | Family & Friends | Camping | Boating | Traveling | Riding | Hiking

FAVORITE QUOTE: Carpe Diem – Horace, Roman Poet

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